Newgate Kennels and Cattery

01.04.08
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Newgate Kennels and Cattery Telephone 01625 525409

FAQs
Do you have any questions that you've been afraid to ask? We have compliled a whole series of them below to help answer a whole host of queries.

What are your opening hours?
The kennels and cattery are open all year round. The reception is open everyday except for Christmas and New Years day. We are open on all other bank holidays. Our opening hours are as follows:

Monday – Friday 8.00am – 6.00pm (5.00pm in the winter)
Saturday and Sunday 8.00am – 2pm

NB: ALL dogs MUST be in by 2pm!

Why do you not show people round the Kennels and Cattery?
We do, vets and vet nurses are encouraged to and frequently do visit us. We also have an annual official inspection by a vet appointed by the Environmental Health Department. Unfortunately we do not allow the general public or clients to look around. Please consider the following points: (1) Disturbance to animals already boarding (2) The risk of viral infections being brought in to the kennels and cattery and (3) Security. We appreciate it is difficult for owners to leave their pets somewhere they have not seen but hopefully this website has satisfied your curiosity.

How can I pay?
We accept cheques, cash, switch and all major credit cards (except American Express). For the first time your pet stays with us we request payment in advance, subsequent stays we ask for payment on collection.

What if I’m delayed returning home?
We automatically add an additional 24 hours onto every board to accommodate for any unexpected delays (NB. If this additional board is not used, you will not be charged!). If you are going to be delayed longer than 24 hours we ask that you inform the kennels.

Are my pets insured during their stay?
All pets in our care are covered by the kennels own insurance. The cost of the insurance is included in the price. Please note our insurance does not cover pre-diagnosed/on-going illness.

How old does my pet have to be to board at Newgate?
There is no age limit, young or old. Your pet just needs to be fully vaccinated.

What vaccinations does my pet need when staying at Newgate?
Your pet must be up-to-date with its annual vaccinations through-out the year. In addition, all dogs must be covered by the Kennel Cough vaccine if they board with us between the beginning of April to the end of October. Please ask your vet if you are unsure or need advice.

Do you look after rabbits and guinea pigs?
Yes! We have a small animal room and garden to accommodate small animals such as rabbits, guinea pigs, birds, fish and tortoise’s! Please see the ‘You and Your Pet’ section of this website for more information.

What if my pet needs medication?
We can continue to administer medications to your pet whilst he/she is staying with us. This will be carried out by one of our fully trained members of staff at no extra charge. If your pet’s condition is on-going please ensure there are sufficient amounts of the medication to last the full length of the board – it is also a good idea to leave some extra in case of any unforeseen delays in collecting your pet. When you present your pet at our reception, a member of our reception staff will take details of the medication from you. You will also be asked to sign a consent form.

How much notice do I need to give to make a booking?
The kennels and cattery are busy through-out the year. We strongly advise to give at least 6-8 weeks notice for all bookings. Please be aware that our extra busy times are usually during school holidays.

Do you have a grooming service?
Yes. All pets are regularly groomed whilst boarding. In addition you can also have your dog bathed or trimmed and bath whilst boarding. We also offer a day service on Tuesday, Wednesday and Thursday. We can arrange morning and afternoon appointments at your convenience normally with 7 – 10 days notice. Please see the ‘Services’ section of this website for more information.

Do you sell pet food?
We have a selection of foods which we use on a daily basis. We can also order non-stock items from our wholesaler who makes a weekly delivery. If you make an order with us before Monday morning, providing our wholesaler has it in stock, it will usually arrive on the Tuesday. Please ring for prices and order information.

Will my pet’s room be heated?
Yes, all of our accommodation is heated throughout the year. The temperature is controlled by a thermostat which is kept at 20C. During the warmer periods of the year all our accommodation is well ventilated to keep it cool. Please note the cost of heating is included in the daily price.

Does my pet have to be with you at a certain time?
We insist that are all dogs arrive between 8am – 2pm, this is so that they can settle into the kennel routine in day light. Cats and small animals can be brought in any time between 8am and 6pm (5.00 pm in the winter) Monday – Friday and any time between 8am and 2pm at the weekend.

Do you provide a collection and delivery service?
No. However we do hope to extend our services in the future.

Are staff at Newgate qualified to care for my pet(s)?
All staff have full In-house training to the current Pet Care Trust standards. Full-time staff are also required to complete an NVQ (National Vocational Qualification) in Small Animal Care. Some staff members decide to go on and complete other qualifications also. We are all committed to caring for your pet(s) as if they are our own.

Do dogs get walked?
All dogs are exercised in large, secure exercise areas three times a day. We also walk them on a lead around our 1⁄4 and 1⁄2 mile walkways in the evening. Every kennel also has its own covered, on-suite run which the dog can enter through-out the day.

Does the same person look after my pet everyday?
Staff members are assigned a section of dogs to look after at the start of week, they stay with those dogs for the full week. The same person looks after the cats and small animals all week aswell. This is so that the animals get used to the staff member and the staff member will be able to recognise any unusual signs quicker as he/she knows the animals.

Do you mix dogs?
No, unless they are from the same family.


		Why not use our Useful Links section as a resource to find out more about the well-being of your pet and to locate useful services near to our premises? Find out more...


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