You And Your Pet
A happy pet is a healthy pet. Our philosophy
is to treat your pet just how you would – with care
and affection. We ensure we learn as much about your pet as possible,
before they come to stay at Newgate.
If you are bringing your dog into us please be aware that
ALL dogs must be in by 2pm! This is due to our licensing laws and
hours. We also prefer the dogs to settle into our routine during
daylight.
We enclose a registration card in the new client pack. We ask you to complete the front. We then complete the back when you first board your pet. This enables us to record your pet’s likes and dislikes, home diet and any medical details including their current vaccinations.
Should your pet(s) require medical attention, it is our policy to
use our clients own vet, whenever possible. We are also fortunate
in that we can call on our local mobile vet Claire McArdle. Claire
calls in on a regular basis, primarily to give health checks to
pets that are travelling abroad.
Separation anxiety
It
is worst for you, honest! We suggest bringing your pet(s) early
in the day, to help them settle into their routine.
 It is advisable
not to feed your cats in the morning before they are to come to
us (often they will eat and go off for the rest of the day until
tea time).Try to be positive! Cats and dogs are very sensitive
and will pick up on any stress or upset you show.
Things to remember
Business hours - Whilst the kennels are staffed 24 hours a
day, we ask clients to respect our business hours. The management
reserve the right to refuse animals outside the stated hours,
which are:
- Monday to Friday: 8:00 am – 6:00pm (5:00pm in winter)
Saturday and Sunday: 8:00am – 2:00pm.
- Please note, in the interest and wellbeing of dogs, none will
be accepted after 2:00pm.
- Whilst the kennels and cattery are fully staffed for pet care the reception will be closed on Christmas day and New Years day.
All animals must be fully vaccinated. Due to the numerous
vaccines we recommend seeking your vets advice. Please bring
your pets vaccination certificates when presenting them at the
reception.
The kennels are licensed by Cheshire East Council and inspected annually by a vet appointed by them.
We do not advertise our business, new clients usually come
to us on recommendation from our current clients or vets. Whilst
vets frequently look around the kennels, we unfortunately do
not allow the general public or clients to look around. Please
consider the following points: (1) disturbance to animals already
boarding (2) bringing in viral infections (3) security reasons
and (4) insurance.
We can only take a certain number of new clients per year.
This is because the booking system we use will only allow a
set number of clients on the database. This is to give all existing
clients a chance to make a booking, especially during our busy
times and throughout this year.
Once you have made your first booking we will send you a new client pack. Please look through this and follow the check list. For the first time of boarding we require payment 4 weeks before the arrival date.
 We do set aside emergency accommodation. In the case of a real emergency e.g. bereavement, hospitalisation, we will always do our utmost to help you although we cannot guarantee availability.
Conditions
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If you have any questions or worries
at all, then please do not hesitate to contact us on 01625 525409
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